Privacy Policy
Welcome to Couchcleanly (hereinafter referred to as “we” or “us”). We provide professional fabric sofa cleaning services to customers across the UK. We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit www.couchcleanly.com, communicate with our customer support team, or schedule an on-site fabric sofa cleaning service.
- Data Controller Information
Under applicable privacy regulations, Couchcleanly is responsible for managing and protecting the personal information collected through our website, service requests, and customer communication channels.
Brand Name: Couchcleanly
Address: Caernarfon Rd, Bangor LL57 4SU, UK
Email: client@couchcleanly.com
Official Website: www.couchcleanly.com
Company Location: United Kingdom
- Personal Information We Collect
We collect personal information necessary to provide sofa cleaning services, manage appointments, communicate with customers, and improve the service experience. The information we may collect includes:
Contact Information:
Name, email address, phone number, and service address required to schedule an on-site sofa cleaning appointment.
Service Information:
Details related to your cleaning request, including sofa type, fabric material, furniture condition, staining details, preferred appointment date, access requirements, and other details provided during booking or communication.
Communication Records:
Information contained in emails, messages, or other communications sent to our customer support team.
Technical Information:
IP address, browser type, device information, website usage data, and information collected via necessary cookies and website technologies.
- Payment Processing Information
Couchcleanly does not store full payment card details or sensitive financial information directly in our systems.
All online payment transactions are processed through secure third-party payment processors that employ appropriate encryption and security measures.
When you complete a payment via www.couchcleanly.com, relevant payment information may be securely transmitted to your chosen payment service provider. That payment service provider will process your financial information in accordance with its own privacy policy and applicable payment security standards.
4. How We Use Your Personal Data
We use personal information collected from customers solely for legitimate business purposes, including:
Processing and managing bookings for sofa cleaning services.
Confirming appointments and providing service-related updates.
Responding to customer questions, requests, and support inquiries.
Sending appointment details and transaction-related notifications.
Maintaining records required for accounting, legal, and business management purposes.
Improving website performance and the quality of customer service.
Protecting our website, services, and customers from unauthorized activity.
Couchcleanly does not sell, rent, or exchange customer personal information with unauthorized third parties.
- Data Retention Period
We retain personal information only for as long as necessary to provide services, fulfill legal obligations, and maintain essential business records.
Service and Transaction Records:
Appointment details, invoices, and payment-related records may be retained for up to 7 years for accounting, tax, or legal purposes.
Customer Communication Records:
Records of customer emails, inquiries, and service-related communications may be retained for up to 3 years following the last interaction, unless a longer retention period is required by law.
Technical Data:
Website access records, security logs, and technical information may be retained for up to 12 months for website operations, security monitoring, and maintenance purposes.
Upon the expiration of the applicable retention period, personal information will be securely deleted or anonymized.
- International Data Processing
As Couchcleanly operates in the UK, customers’ personal information is primarily processed within the UK, Europe, the US, or other jurisdictions that provide an adequate level of data protection.
If certain service providers process information outside the UK, we will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection requirements, including the use of approved contractual clauses where necessary.
- Your Privacy Rights
Under applicable UK data protection laws, you may have the following rights regarding your personal information:
Right of Access:
To request access to the personal information we hold about you.
Right to Rectification:
To request the correction of inaccurate or incomplete personal data.
Right to Erasure:
To request the deletion of your personal information where there is no legal requirement to continue processing it.
Right to Restrict Processing:
To request the restriction of specific processing activities involving your personal information.
Right to Object:
To object to specific types of data processing, where applicable.
Right to Data Portability:
To request a copy of your personal information in a commonly used electronic format.
To exercise any of the above rights, please contact us using the details provided below.
- Website Content and Intellectual Property
All materials displayed on www.couchcleanly.com (including text, images, logos, graphics, service descriptions, website design elements, and other content) are owned by Couchcleanly or used with appropriate authorization.
Unauthorized reproduction, copying, modification, distribution, or commercial use of website materials or branded content is strictly prohibited without prior written permission.
- Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or applicable legal requirements.
Any updated version will be posted on this page, indicating the revised effective date. We encourage customers to review this Privacy Policy periodically to stay informed about how we continue to protect personal information.