Booking and Service Policy
This Booking and Service Policy outlines the terms and conditions regarding the request, confirmation, preparation, and completion of professional fabric sofa cleaning services provided via www.couchcleanly.com.
- Scope of Service and Availability
Couchcleanly is a UK-based professional upholstery cleaning service provider dedicated to offering convenient on-site fabric sofa cleaning services to residential and commercial clients across the UK and in specific service regions.
Service Areas:
Our sofa cleaning services are available to clients throughout the UK, Europe, and North America. Specific service availability may vary based on factors such as geographic location, appointment slots, travel logistics, and scheduling.
Location Confirmation:
Service availability will be confirmed during the booking process. Couchcleanly reserves the right to decline a service request or offer alternatives if the requested location cannot be serviced.
- Booking Process and Confirmation
Service Requests:
To confirm an appointment, clients must submit a service request via our official website or authorized communication channels and provide the necessary service details.
Booking Confirmation:
Upon review of the service information and completion of the payment process, the client will receive a confirmation notification via the contact details provided at the time of booking.
Service Agreement:
A cleaning appointment is considered valid only after Couchcleanly has confirmed the service details, appointment time, and necessary arrangements with the client.
- Service Preparation and Completion
Fabric Sofa Cleaning Service:
On the confirmed appointment date, Couchcleanly will provide professional sofa cleaning services as agreed, including fabric surface cleaning, furniture care, and applicable stain treatment.
Client Preparation:
Clients should ensure that the sofa and the surrounding area are ready for service by the scheduled time. Clients are required to provide key information in advance, such as sofa material, dimensions, condition (including stains), access route details, parking arrangements, or any special cleaning requirements.
Appointment Timing:
Our service team will make every effort to arrive within the scheduled time slot. Couchcleanly will notify the client as soon as possible in the event of unforeseen circumstances affecting the scheduled appointment.
4. Rescheduling and Cancellation Policy
Due to the requirements of scheduling, service preparation, and resource allocation, changes and cancellations are subject to the following terms:
Customer Rescheduling:
If you need to reschedule your sofa cleaning appointment, please contact us at client@couchcleanly.com as early as possible prior to the scheduled service time. Rescheduling requests are subject to review and availability.
Customer Cancellation:
Cancellations made more than 48 hours before the scheduled service:
Eligible cancellation requests qualify for a full refund, provided that no non-refundable preparation costs or related service fees have already been incurred.
Cancellations made within 48 hours of the scheduled service:
Late cancellations may be subject to charges covering preparation costs, booking fees, or other applicable expenses (depending on the specific status of the appointment).
Service Provider Cancellation:
If Couchcleanly needs to postpone or cancel a confirmed appointment due to unforeseen circumstances, operational issues, or events beyond our reasonable control, we will notify the customer promptly. Customers may choose to reschedule or receive a refund based on the specific circumstances.
- Refund Processing and Payment Methods
Approved refunds will be processed using the original payment method used for the transaction.
Refund processing is typically completed within 5 to 10 business days of approval. Actual processing times may vary depending on the customer’s payment service provider, card issuer, or financial institution.
Refunds are generally issued in the same currency used for the original payment.
- Contact Information
If you have any questions regarding sofa cleaning bookings, appointment changes, service arrangements, or other matters, please contact our customer support team:
Brand: Couchcleanly
Address: Caernarfon Rd, Bangor LL57 4SU, UK
Email: client@couchcleanly.com
Website: www.couchcleanly.com
Location: United Kingdom
Our support team is ready to assist customers with service requests, appointment management, and any inquiries regarding the booking process.