Terms of Service
Welcome to Couchcleanly (hereinafter referred to as “we” or “us”). These Terms of Service (hereinafter referred to as “these Terms”) set forth the rules and conditions governing access to and use of our website (www.couchcleanly.com) and the arrangement of our professional fabric sofa cleaning services.
By accessing our website, requesting cleaning services, or completing a booking, you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not access our website or arrange services through Couchcleanly.
- Company Information
Brand Name: Couchcleanly
Address: Caernarfon Rd, Bangor LL57 4SU, UK
Email: client@couchcleanly.com
Website: www.couchcleanly.com
Location: United Kingdom
- Service Description and Scope
Couchcleanly provides professional fabric sofa cleaning services designed to help customers maintain, revitalize, and care for their upholstered furniture through convenient on-site cleaning solutions.
Service Scope:
Our services are available to customers in the United Kingdom and specific service areas. Service availability may depend on the customer’s location, appointment availability, the condition of the furniture, and specific service requirements.
Nature of Service:
All sofa cleaning services are arranged via our official website or authorized communication channels and are carried out according to the appointment details confirmed by the customer.
Customer Information Requirements:
Customers are responsible for providing accurate information prior to service confirmation, including the cleaning location, sofa type, fabric material, furniture condition, details regarding stains, access information, and any special requirements that may affect service arrangements.
- One-off Services and Payment Terms
One-off Service Purchase:
All services provided by Couchcleanly are based on individual cleaning appointments. Unless explicitly stated otherwise, we do not offer subscription services, automatic renewals, or recurring payment arrangements.
Service Pricing:
Service prices and cleaning details will be displayed or communicated prior to confirmation. Customers must complete payment in accordance with the agreed booking terms before the service appointment is finalized.
Payment Processing:
Online payments are processed through secure payment service providers utilizing appropriate security measures. By completing payment, the customer authorizes the selected payment provider to process the transaction amount associated with the chosen sofa cleaning service.
Payment Records:
Depending on the payment provider used, the transaction description appearing on your billing statement may include the Couchcleanly brand name or website information.
4. Intellectual Property
Website Content:
All content displayed on www.couchcleanly.com (including text, images, logos, graphics, service descriptions, website layout, and brand elements) is owned by Couchcleanly or used with appropriate authorization.
Use of Content:
Customers may access and use the website content solely for personal and non-commercial purposes.
Restrictions:
Users may not copy, reproduce, modify, distribute, publish, or use for commercial purposes any website content, images, service materials, or brand elements belonging to Couchcleanly without Couchcleanly’s prior written permission.
- Appointment Changes, Cancellations, and Refunds
As sofa cleaning services involve scheduling, preliminary preparations, and the allocation of service resources:
Customer Cancellations:
To cancel or modify a confirmed cleaning appointment, customers should contact Couchcleanly at client@couchcleanly.com as early as possible prior to the scheduled service time.
Refund Eligibility:
Eligible cancellation and refund requests will be reviewed in accordance with our Refund and Cancellation Policy. Refund amounts may depend on the timing of the request, the status of appointment preparations, and any service costs already incurred.
Customer Rescheduling:
Customers may request to change the appointment date or time. Rescheduling is subject to availability and requires confirmation from Couchcleanly.
Service Provider Cancellations:
If Couchcleanly is required to postpone or cancel a confirmed appointment due to unforeseen circumstances, operational constraints, or events beyond our reasonable control, we will notify the customer promptly. Customers may choose to reschedule the appointment or, if eligible, receive a refund.
- Customer Responsibilities, Service Limitations, and Governing Law
Customer Responsibilities:
Customers must provide accurate service information and ensure access to the location of the sofa and the cleaning area. Customers should inform Couchcleanly in advance of any factors that may affect service completion, including furniture condition, fabric type, access restrictions, parking requirements, or other relevant circumstances.
Service Limitations:
Couchcleanly provides sofa cleaning services based on confirmed appointment details. We are not liable for delays, service difficulties, or limitations resulting from inaccurate information, restricted access, unsuitable furniture condition, or circumstances beyond our reasonable control.
Governing Law:
These Terms of Service and related service agreements are governed by and construed in accordance with the laws of the United Kingdom. Any mandatory consumer protection rights under UK regulations remain unaffected.
- Updates to Terms of Service
Couchcleanly may update or revise these Terms of Service as necessary to reflect changes in services, business practices, or applicable legal requirements.
Any updated versions will be posted on this page, indicating the date of the latest revision. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated terms.
8. Contact Us
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: